Shipping policy

📦 Shipping Policy

Thank you for shopping with us. Our shipping arrangements and terms are set out below.

🛍️ Personal Shopping Process

After you place an order, we collect orders and purchase goods on the 15th and 30th of each month. Goods are then sent by air from Thailand to Hong Kong, with estimated arrival approximately two weeks after the order cut-off. Local delivery in Hong Kong uses SF Express with shipping charges payable by the recipient. Orders of HK$800 or more qualify for free delivery to an SF self-pickup point or locker. Customers must provide a valid SF pickup-point or locker code. If no valid code is provided, the order will default to SF delivery with shipping charges payable by the recipient.

📍 Shipping Destination

  • We currently ship physical goods to Hong Kong.

🏷️ Product Availability

  • Default: personal shopping / pre-order. All physical goods are ordered on a personal-shopping or pre-order basis unless the product page clearly states “In stock”.
  • In stock: Goods are already available and follow our regular dispatch schedule.
  • Personal shopping / pre-order: Goods must be sourced from the brand or store, and a preparation period applies before dispatch.

🚚 Dispatch and Delivery Times

  • Dispatch origin: All physical goods are dispatched from our Thailand warehouse.
  • In-stock goods: Dispatched within 1–3 working days after payment confirmation.
  • Personal shopping / pre-order: Orders are collected and goods purchased on the 15th and 30th each month, with estimated arrival in Hong Kong approximately two weeks after cut-off. We will notify you of stock shortages or delays.
  • Local Hong Kong delivery: After arrival and customs clearance, parcels are handed to SF Express. Local delivery generally takes 1–3 working days.

Holidays, customs delays, severe weather and other events beyond our control may affect delivery times.

💰 Shipping Charges

  • International shipping from Thailand to Hong Kong is included.
  • Local Hong Kong delivery uses SF Express, with charges payable by the recipient.
  • Orders of HK$800 or more qualify for free delivery to an SF pickup point or locker when a valid code is provided.
  • If no valid code is provided, the order will default to SF delivery with charges payable by the recipient.

📦 Packaging

All products are carefully packed to protect them during transport.

🔎 Enquiries and Tracking

We provide a local tracking number after parcels arrive in Hong Kong and are handed to SF Express. Contact us with any shipping enquiries.

📞 Customer Support

Email: junoandme.store@gmail.com

📌 Reminders

  • Please ensure your delivery address and contact details are complete and correct before ordering.
  • If a parcel is returned because of incorrect information or failed receipt, the customer is responsible for both outbound and return shipping charges.
  • If a personal-shopping or pre-order item becomes unavailable or discontinued by the brand, we will contact you to arrange a replacement or full refund.