Refund policy

To qualify for a return, your item must be in the same condition as when you received it, unworn or unused, with tags and in its original packaging. You also need a receipt or proof of purchase.

To start a return, contact us at junoandme.store@gmail.com. Once we confirm that your return is accepted, we will provide the return address and shipping instructions privately. Please do not send items back without our prior confirmation.

If we accept your return, we will send a return shipping label and instructions on how and where to send your parcel. Items returned without first requesting a return will not be accepted.

Contact junoandme.store@gmail.com with any return enquiries.

Damage and Issues

Please inspect your order upon receipt and contact us immediately if an item is defective, damaged, or incorrect so that we can assess and resolve the issue.

Exceptions / Non-returnable Items

Certain items cannot be returned, including perishable goods (such as food, flowers or plants), custom products (such as special orders or personalised items), and personal-care goods (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Contact us with questions about a specific item.

We do not accept returns of sale items or gift cards.

Exchanges

The fastest way to obtain the item you want is to return your current item and, once the return is accepted, purchase the new item separately.